Returns & Exchanges
Returns & Exchanges Policy
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
30-Day Return Policy
You have 30 days from the date of delivery to return your item for a full refund or exchange. Items must be unused, in original packaging, and in the same condition you received them.
How to Return an Item
- Contact our support team at support@infids.com with your order number
- We'll provide you with return instructions and a return authorization
- Ship the item back using a trackable shipping method
- Once we receive and inspect your return, we'll process your refund within 5-7 business days
Exchanges
If you'd like to exchange an item for a different model or size, please contact us and we'll be happy to assist you.
Non-Returnable Items
For hygiene reasons, opened smartwatch bands and certain accessories may not be eligible for return. Please contact us if you have questions about a specific item.