Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50.

How can I track my order?
You'll receive a tracking number via email once your order ships. Use this to track your package.

Products

Are your products authentic?
Yes, all our wearable tech products are 100% authentic and come with manufacturer warranties.

Do smartwatches come with warranties?
Yes, most of our smartwatches come with manufacturer warranties. Check individual product pages for specific warranty information.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy on all items in unused, original condition.

How do I return an item?
Contact our support team at support@infids.com with your order number to initiate a return.

Payment & Security

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay.

Is my payment information secure?
Yes, we use SSL encryption to protect all transactions and never store your payment details.