Refund Policy
Refund Policy
Last updated: December 29, 2025
Our Commitment
At infiDS, we want you to be completely satisfied with your purchase. If you're not happy with your wearable tech product, we're here to help.
30-Day Money-Back Guarantee
We offer a full refund on items returned within 30 days of delivery, provided they are:
• Unused and in original condition
• In original packaging with all accessories
• Accompanied by proof of purchase
Refund Process
- Contact our support team at support@infids.com within 30 days of delivery
- Receive return authorization and instructions
- Ship the item back using a trackable method (customer responsible for return shipping costs)
- Once we receive and inspect the item, we'll process your refund within 5-7 business days
Refund Method
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or card issuer.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately. We'll arrange a replacement or full refund at no cost to you, including return shipping.
Non-Refundable Items
For hygiene reasons, opened smartwatch bands and certain personal accessories may not be eligible for refund. Digital products and gift cards are also non-refundable.
Questions?
Contact our support team at support@infids.com for any refund-related questions.